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Delivery Policy

DELIVERY LOCATION

Comfort-zone.com.au services Australian orders only. International orders cannot be accepted.

 

DELIVERY TIMES

All orders place on comfort-zone.com.au by 11am AEDT Monday to Friday (excluding NSW public holidays) will be dispatched within 1-2 business days.

[ comfort zone ] Australia endeavours to use the most efficient shipping companies and couriers.

Please note, during sale and peak periods, your shipment may take longer to dispatch. 

 

DELIVERY CHARGES

Orders $50 or more will be shipped free of charge. All other orders will be charged AU $20 for standard shipping.

 

DELIVERY TRACKING

Once the shipment is dispatched from our warehouse, you will receive an email with a link to track your parcel directly with the couriers. 

Please contact the couriers directly for any queries relating to the estimated delivery time of your shipment. 

Due to transport restrictions, we are unable to ship pressurised or flammable items by air. As a result, orders containing fragrance, nail and aerosol products must be delivered via road freight. 

 

AUTHORITY TO LEAVE WITHOUT SIGNATURE

Our couriers will deliver without collecting a signature as a default. You can opt-in to sign for your shipment and to a receive proof of delivery. By waiving the signature, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. Redelivery charges may apply if the delivery cannot be made on the first attempt.

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